Terms and Conditions

Laws and Regulations

The registered office of Cozy Games Management Limited is at 2nd Floor St Mary's Court, 20 Hill Street, Douglas, Isle of Man IM1 1EU.

Cozy Games Management Limited is licensed in Isle of Man (IOM) and regulated by the IOM Gambling Supervision Commission. The Gambling Supervision Commission (GSC) is a public single regulatory body that is responsible for the governance of all forms of gaming operated from that jurisdiction. Please refer to the official site of the IOM Government Gaming Authority by visiting it at http://www.gov.im/gambling/

All games are regulated under the gaming license, granted by the IOM Gambling Supervision Commission (The "Authority") on 12th December 2012. The prevailing language in case of interpretation will be English. The term Management and Cozy Games Management Ltd. are synonymous.

These 'Terms of Use' are governed by the laws of the Isle of Man and subject to the exclusive jurisdiction of the courts of the Isle of Man. Any dispute or claim arising out of or relating to these terms or regulations, the Website, the games, any prizes, or the Operator will be governed by the laws and the Courts of the Isle of Man.

1. Minimum Age

The process to verify age is detailed below. Checks at multiple phases are implemented to verify that Player is at least 18 years old to register and play on this site.

A. Registration phase:

The registration form requires the following data to create an account. Player warrants and Cozy games is entitled to verify that:

Player has provided their accurate name;
Player has provided their accurate address,
Player has provided their accurate date of birth,
Player has provided accurate other details in the registration form such as email, gender, telephone number;
Player is not party to a current self-exclusion agreement with Cozygames;

Affirmation of Age

Before submitting the registration form, an explicit check box needs to be checked that says "I agree to the Terms of Use and confirm that I am above 18 years of age"

B. Website terms and conditions

The website terms and conditions clearly state the following:

Providing incorrect data during registration process or any other stage will result in immediate closure of account and ALL bets will be voided.
It is an offence to participate in gambling activities if player is under 18 years of age.
Cozy games is entitled to verify a player's age during registration and at any other point.
As part of this verification process, Cozy games may request several supporting documents for Age and address verification.
Any account that cannot be verified within 72 hours will be frozen.
If age verification the customer is shown to be underage, the Cozy games will return to the customer any money paid in respect of the use of the gambling facilities, but no winnings shall be paid.

C. Deposit phase

During the deposit phase, our 'payment gateway' provider also verify several aspects such as

Age for 18+
Player geographical location
7995 coding so issuing banks may identify and reject the payment based their gambling policy

D. Payout phase

During the payout phase, player MUST submit documentation to verify Age and Address. No payouts are processed unless we have the documentation, including a photo id on file. Any players who do not submit satisfactory documents will have their payouts frozen. Subsequently the account will also be frozen pending verification.

E. Third party verification partner

Cozy games uses GB group Plc for address and age verification.

F. Enabling of filters to restrict site access

Cozy games websites contains sitemaps, Metatags and keywords related to gambling such as gambling, slots etc, to enable filtering software to recognize Cozy games sites as gambling website in order to restrict access to relevant pages of the sites.

2. Registration Policy

Cozy Games Management Ltd. reserves the right to decline the acceptance of an account registration at any time at its sole discretion. If an account is closed, we will honour all contractual obligations and all unused balances will be refunded to account holders, subject to the terms and conditions and Management's obligations under the Gaming Supervision Commission's directives.

Players are allowed to have only one account per household, shared computer, physical address or internet connection. Players using false or misleading information during registration will have their accounts closed and all winnings will be forfeited. Player registration may be refused or closed at the Operator's sole discretion but contractual obligations already made will be honoured.

Management at their sole discretion may withhold or delay any withdrawal of funds made from any game which may require further investigation due to any system malfunction.In this case, we will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis.

Management reserves the right to terminate any player's account at any time without notice if a player is found to be violating any of the terms and conditions or rules on the Website. At its discretion, management may suspend, void any winnings or withhold any balance if the player is found to have violated any of these terms.

3. Prohibited Users

Cozy Games Management Ltd. does not accept liability for any breach by prohibited players of the applicable laws of their state or country of residence. We reserve the right at our sole discretion to declare any wager as void if a player is identified to have been playing illegally.

Players from the countries listed below are prohibited to register and place bets. We sincerely apologize to these customers. The countries are:

Afghanistan, Albania, American Samoa, Arab Jamahiriya, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, China, Cook Islands, Cote D'Ivoire (Ivory Coast), Croatia, Cuba, Czech Republic, Democratic People's Republic of Korea (North), Denmark, Estonia, France, French Guiana, French Polynesia, Guadeloupe, Guam, Herzegovina, Hungary, India, Indonesia, Iran (Islamic Republic of), Iraq, Israel, Italy, Japan, Korea, Kosovo, Lao People's Democratic Republic, Latvia, Libya, Lithuania, Malaysia, Martinique, Mayotte, Metropolitan & Territories, Moldova, Montenegro, Myanmar/Burma, Nauru, Netherlands, New Caledonia, Nigeria, Northern Cyprus, Southern Cyprus, Northern Mariana Island, Pakistan, Poland and Yugoslavia., Puerto Rico, Republic of Korea (South), Reunion, Romania, Russia, Russian Federation, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, Serbia, Slovakia, Slovenia, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Thailand, Turkey, Ukraine, United States, United States Minor Outlying Islands, USA, Uzbekistan, Virgin Islands (U.S.), Wallis-et- Futuna, Yemen and Zimbabwe.

4. Transfer of Accounts and Funds

Players are prohibited from selling, transferring and/or acquiring accounts to and from other players. Player is also prohibited from transferring funds to and among player accounts.

5. Know Your Client

A 'Know Your Client' procedure will be carried out on all real money players. We will request you to provide additional proof of identity to assist with our age verification policy before processing your withdrawal. Upon request we will require specific proof of identity in the form of photo copy of a passport or driving license, payment method proof in the form of front copy of credit/debit card, utility bill or header of a recent bank or credit card statement.

As part of Money Laundering requirements, withdrawals may be subject to Proof of Identity checks. In accordance with the Act, no payments in excess of £ 2000 shall be made unless the player's identity, age and place of residence have been verified.

6. Dormant Accounts

In the event that no transaction has been recorded on a player's account for thirty months, the account will be deemed dormant and we reserve the right to close the account and remit the balance using the last known details of the player. In the event that the player cannot be satisfactorily located we have the obligation under the license to remit the balance to GSC. No claim shall lie against Management in the event the balance is remitted to the Authority in these circumstances. Players shall not treat Cozy Games Management Ltd. as a financial institution nor expect interest on their deposits.

7. Account Disputes

If the player has any dispute with regard to any outcome, she/he must submit a complaint to manager@mobilecasinonetwork.com in writing within fourteen (14) days of the event taking place to Cozy Games Management Ltd.

Any disputes must be made in writing providing all the details (date, time, details of game play under question). We take player disputes very seriously and take all reasonable steps to investigate and resolve all disputes.

If, at this point, the complaint cannot be resolved we will contact you confirming that this is our final response and the end of our Internal Complaints Procedure.

At this stage you can then refer your complaint to ADR which is eCogra:

eCOGRA

eCOGRA is a dispute resolution service provider who Cozygames Management Limited has appointed as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant's gambling transaction and is not resolved at the first stage of Our complaints procedure). Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious. The dispute resolution facilities provided shall be free of charge to You.

http://ecogra.org/ata/policies_procedures.php

8. Promotional Offers

By registering and accepting the Terms & Conditions, the player is confirming that the player has subscribed to receive Promotional emails, Calls, SMS and Mail to inform player about any promotions that we or our partners may have to offer. The terms of these promotional offers will be clearly stated for each individual promotion. It is Your responsibility to ensure that these terms are fulfilled in order to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. These promotional terms are to be read in conjunction with these terms. If there is any ambiguity between these Terms and the promotion specific Terms, then these terms will prevail. Promotional offers are restricted to one per customer, unless otherwise stated in the terms. Should the player not wish to receive this information they should contact live help or email support team giving their full contact details or use the unsubscribe feature from any email received.

9. Cash Bonus Rules

We may offer free cash (Casino Cash) bonuses on our site from time to time, which all players are able to play with. Management reserves the right to reset all the winnings generated from free cash bonus (Casino Cash) to zero without any prior information. Constant use of the free cash bonus (Casino Cash) will be regarded as contravening fair use of the site. We reserve the right to remove players we find contravening fair use of the site. Players will have their accounts closed and all winnings will be forfeited. Any winnings from free money (Casino Cash) are not eligible for withdrawal even if the wagering is met.

10. Refund Policy

Players shall not treat the gaming account as a bank account, nor expect interest on their deposits. All deposits are for entertainment purposes only and not to be considered as business transactions. Hence if a player is making a deposit then they need to wager 5X of their deposit. In cases where refunds need to be made, following rules shall apply.

Any refund request must be made within 24 hours of the purchase by a written request to accounts@mobilecasinonetwork.com. Following details will need to be provided:

A valid reason for Refund Claim
Valid photo id proof, address proof and front copy of credit/debit card by which the transaction has been made.
After receiving the email, we will investigate the request; standard processing time is 3-4 working days from the date of request. In case the refund request has been accepted, following charges apply:
A 5% fee on the deposit amount
A £5 admin fee per request
Refund will be counted on basis of remaining balance (Cash) in the account leaving winnings apart. Wagering done by player and winnings derived from the particular deposit will not be considered for refunds.

1. Deposit Methods

You can fund your account to play the games using Visa, MasterCard, Maestro Switch, Solo, Visa Electron, UKash and Paysafe card. A minimum deposit of £10 and a maximum of £500 per transaction may be made on a single credit or debit card. You can only use a credit or debit card that has been registered to make deposits in the account. We reserve the right to withhold the payment of winnings to any player pending verification of the player's identity or payment method is not on account holders name. Credit betting is not permitted on the website.

2. Interest / Consideration

Hence if a player is making a deposit then they need to wager 5X of their deposit. In cases where refunds need to be made, following rules shall apply.

Any refund request must be made within 24 hours of the purchase by a written request to accounts@mobilecasinonetwork.com. Following details will need to be provided:

A valid reason for Refund Claim

Valid photo id proof, address proof and front copy of credit/debit card by which the transaction has been made. Should you choose to fund your account using multiple credit and/or debit cards during last 6 months, you may be asked to supply copies of more than one card. You may block the middle six numbers of the card copy.

After receiving the email, we will investigate the request; standard processing time is 3-4 working days from the date of request. In case the refund request has been accepted, following charges apply:

A 5% fee on the deposit amount
A £5 admin fee per request

Refund will be counted on basis of remaining balance (Cash) in the account leaving winnings apart. Wagering done by player and winnings derived from the particular deposit will not be considered for refunds.

3. Suspicious Transactions

As part of fraud prevention program, transactions are monitored and checked. If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by you. Management has the obligation under the license to report suspicious activity to the Authority and reserves the right to report such activity to the police or relevant authorities.

4.Protection of Customer funds

We hold all customer funds wholly separate from other company funds in a legally designated client account. This means that all such funds are fully protected, and in the case of any operational difficulties, properly due funds can be repatriated to the customer. This meets the requirements of the Isle of Man Gambling Supervision Commission's regulations on the protection of customer funds, and satisfies the UK Gambling Commission's requirements for the segregation of customer funds at the level of Medium Protection.

Cozy games maintains separate bank account for the player's dealings and business dealings. A business rule which is integral part of firm's internal checks and controls is that the player account is always maintained at 110% of player liability as determined on the close of previous month which includes.

cleared funds deposited with the licensee by customers to provide stakes in, or to meet participation fees in respect of, future gambling
winnings or prizes which the customer has chosen to leave on deposit with the licensee or for which the licensee has yet to account to the customer, and
Any crystallized but as yet unpaid loyalty or other bonuses, in each case irrespective of whether the licensee is a party to the gambling contract.

1. Withdrawal Requests

When playing at SpinsVilla, we want you to have the most enjoyable experience possible. So, to make sure there's no misunderstandings between us, we have a set of house rules. That way, you know what you're agreeing to, we're clear about what we're offering, and we'll hopefully both enjoy each others company for a long time to come!

Who Can Request a Withdrawal?

Withdrawals can only be made by real-money players, who have made a minimum deposit of £10 to their account.
You may request upto five withdrawals during every seven-day period.
In order for you to request a withdrawal, you must wager the value of your deposit plus any bonuses, thirty times (30x) on other games. E.g., if you deposit £10, and receive a £10 bonus on the value of that deposit, giving you a total of £20, you will need to wager the total amount of£20 X 30 (thirty times) = to the amount of £600 for Casino Games. In case "If you opt for the No Bonus option, you will receive no bonus on your deposit, however, you will be required to wager your deposit amount (5x) before any winnings from your £10 cash deposit can be withdrawn. This is necessary to comply with Anti Money Laundering regulations". E.g., if you deposit £10 and opt for no bonus on the value of that deposit, giving you a total of £10, you will need to amount of £10 X 5 (five times) = to the amount of £50 for Slots Games. This is necessary to comply with Anti Money Laundering regulations.
Only 10% of bets placed on all versions of Roulette, Jacks or Better and/or Deuces Wild and 5% of bets placed on all versions of Blackjack games shall be counted toward wagering requirements, unless stated otherwise in the specific terms and conditions.
Any winnings made using promotional bonuses, free spins or free money are eligible for withdrawal by meeting 30x on all games wagering requirements.
To prevent fraud, we require you to send us valid proof of ID and of your residential address (phone or utility bill, etc.) before you make withdrawal request. The details shown on these documents must match those shown on your account profile (name, address, phone number, and email address.) You can send your documents to us at accounts@mobilecasinonetwork.com . In the event you provide us with invalid details, you may risk your account being closed, and any balance being forfeited.

2. Minimum and Maximum Withdrawal Amounts

The minimum withdrawal amount is £10.

The maximum withdrawal amount is £1500 per week and £3000 per month for all games. In the case of you winning a Slots Progressive Jackpot, you will be paid £10,000 each week.

Players who withdraw a sum of money that is 2 times or more greater than their lifetime deposits across the site will only be able to withdraw their winnings at a sum of £1000 per week. The remaining amount will be placed back in the player's account until such time that they are eligible for a further withdrawal. This clause will only be applied at the discretion of casino management. All Progressive wins are exempt from this clause.

We reserve the right to increase or decrease the withdrawal limits for select players.

Note: Please note that the wagering calculation done by Wagering dashboard is estimated wagering. Final wagering status will be checked by accounting team while processing withdrawal requests.

As per the withdrawal Terms & Conditions players are required to verify their identity before a payout can be made. The purpose of this validation process is to prevent potential online fraud.

Photo ID: A copy of a current photo ID is required for your first withdrawal request. This photo ID can be in the form of a copy of a Passport, Driver's License or National ID card. Please ensure that your name, expiry date, date of birth, and photograph are visible on the documents.
Copy of Credit/debit cards: A copy of the front of the credit card(s) used to fund your account is also required. Should you choose to fund your account using multiple credit and/or debit cards during last 6 months, you may be asked to supply copies of more than one card. You may block the middle six numbers of the card copy.
Proof of address: In few circumstances like cheque payment, you may be asked to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.
Note:In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during your Casino membership
How quickly will my Withdrawal Request be processed?
1. We process withdrawal request daily on working days. We aim to process your withdrawal request within 3 working days after the request has been received.

3. Proof of Identity Checks

To prevent fraud, a player's first withdrawal request may be subject to Proof of Identity checks. You are required to send us documents providing valid proof of ID including age proof, payment method proof and your residential address:

Valid Passport or Valid Driving License
Front copy of registered credit/debit card(s) by masking all middle number except first 6 and last 4 digit.
Header of a utility bill (gas, electricity, water, landline phone, council tax)
The details shown on these documents must match those shown on your account profile (name, address, phone number, date of birth and email address). You can email your documents to us at accounts@mobilecasinonetwork.com . In the event you provide us with invalid details, you may risk your account being closed and any balance being forfeited.

4. Withdrawal Requests

We process withdrawal requests daily (except weekends). These transactions are processed in 2 - 3 working days after the request has been received.

Withdrawal requests will be paid to the relevant account and/or payment method by which your deposit was, with the exception of:

Ukash and Paysafe Card Withdrawals

If you deposited using Ukash or Paysafe card, we will send you a cheque via first-class mail to your registered address and a £5 fee for payment via cheque will be deducted from the value of your withdrawal.

Withdrawals by Cheque

Cheques are sent out on a fortnightly basis for all approved withdrawals. In the event that a cheque is rejected or returned to us due to you providing incorrect personal or address details, we will charge you an admin fee of £25

Mastercard and Eurocard

Due to MasterCard/Eurocard regulations, we are unable to pay withdrawals to these types of credit/debit cards. Therefore, if you make a deposit to your account using these methods, we will issue your payments via cheque unless you have previously deposited using a Visa or debit card.

Intimation in case of Lost/Theft Card

In the event that a credit or debit card that you have used to fund your account is lost, stolen, expired, canceled or should the status of your e-wallet change, please inform us as soon as possible.

If a payout has been made to any closed/lost/stolen/expired/canceled card and payout got success then we will not be able to reverse the payout and player will be responsible for any such loss.

It is mandate to update to accounts@mobilecasinonetwork.com about a credit or debit card that you have used to fund your account is lost, stolen, expired, canceled immediately.

5. What Happens if I Cancel my Withdrawal Request?

If you cancel your withdrawal request (known as a redemption flow-back), this will not be considered a new deposit, and the amount is therefore not eligible for any bonus.

6. General Rules regarding Withdrawals

Mobile Casino Network (to which SpinsVilla belongs) only allows one account per person, household and shared internet connection, on each site under our network to prevent misuse of our free sign-up bonus. If we determine that you have multiple accounts, we reserve the right to refuse any payouts.

We recommend that you revisit our Rules section regularly, as we reserve the right to amend them without prior notice. If you have any questions or suggestions relating to the withdrawal or wagering process, please contact us at accounts@mobilecasinonetwork.com

Important Notes:

If you refuse to comply with our rules and regulations, Mobile Casino Network (of which SpinsVilla is a member) reserves the right to deny you access to promotions, bonuses, and other benefits. We can also refuse your withdrawal request/s if: a. You provide us with false or misleading information. b. The relevant ID and accompanying documentation are not provided.
If you are found to be abusing our rules and regulations, you risk having your account suspended, and any real-money or bonus money in your account being declared void and non-refundable.
Our site server time is set to Greenwich Mean Time (GMT). Therefore, all game logs, and promotions will display times in GMT.
The player's last deposit should be a minimum of £10 to meet the qualifying requirements for a withdrawal application.
In the event that a credit or debit card that you have used to fund your account is lost, stolen, expired, or canceled, or should the status of your e-wallet change, please inform us as soon as possible.
As the SpinsVilla account holder, you can only use a payment method that is registered in your own name. If a player made a deposit using a payment method which is not on your own name, SpinsVilla and Management has right to close the account and all the balance will be forfeited. In such cases, any withdrawal request will not be entertained.
Payment method processing times are approximately 7-10 business days. However, some payment methods may take a longer processing time. If you'd like more information on this matter, please contact us at accounts@mobilecasinonetwork.com
Players can send the legible copies of their documents to SpinsVilla Accounts Team through Fax: +44-207-900-1707 or they can scan the documents and email them at accounts@mobilecasinonetwork.com

1. Player Responsibility

It is the responsibility of the player to ensure that they understand and comply fully in respect to any national and international laws, regulations or directives etc. applicable to the player for online gaming.

It is the player's responsibility to keep their user name and passwords secure at all times, ensuring the prevention of any unauthorized use of the same and therefore accepts liability for any damages which may be caused by the misuse of the player account. All wagers placed including pre-buy are final. In case of any dispute, the Management decision will be final.

2. Responsible Gaming

Responsible Gaming is a measure to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming. The Responsible Gaming policy is available on the site for players to familiarize themselves with.

3. Customer Support

All customer queries by support ticket will be answered within two working days. We allow customers three ways to contact Support. Players may open a Support Ticket (preferred method), contact Live Help, or send in an email request. We recommend that the account holder prints out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.

Bonus Rules

Bonus funds (Casino Cash) are promotional bonuses that may be awarded to players upon successful registration, deposit and/or at any point during your time with the Site.

The Cash Balance is comprised of cash deposits and winnings from casino cash. Casino Cash comprises of free bonus amounts, reload bonus money any other bonus cash. You will not be able to withdraw any winnings from your Cash Balance until you have met the wagering requirements of your cash bonus.

1. Bonus Types

Cash Bonus: The cash bonus amount is credited to a player's Cash Balance and can be staked on all games. Winnings on all games are eligible for withdrawal, subject to wager requirements and withdrawal rules being met.

Upon making a deposit, the player may be given cash bonus option. For example, on a player's first deposit, they may be given the following cash bonus option:

100% Cash Bonus: All Cash bonuses are given as a percentage of the deposit amount. If you deposit £10 cash and opt into the 100% Bonus offer, a £10 Cash Bonus will be credited to your Balance.

If you opt for the No Bonus option, you will receive no bonus on your deposit, however, you will be required to wager your deposit amount 5x before any winnings from your £10 cash deposit can be withdrawn. This is necessary to comply with Anti Money Laundering regulations.

Order of funds usage while playing games

Slots (cash mode) Game play, currency is used in order below:

Bets: Cash → Casino Cash

Winnings: Are credited as cash

Casino Cash may be used to play any of the games with casino cash mode on the site

Upon making a deposit, the player may be given all the eligible coupon codes for deposit bonus or extra bonus. For example, on a player's first deposit, they may be given the coupon code 'FIRST CASH and players account will be credited with mentioned extra bonus on coupon code.

Any bonuses are given as a percentage of the deposit amount. If you deposit £10 cash and opt into the 500% Bonus coupon code offer, a £50 Bonus will be credited to your Bonus Balance. If you deposit £10 cash and opt into the 25% Casino Cash coupon code offer, £2.50 Casino Cash will be credited to your Casino Cash balance.

If you opt for the No Bonus coupon code option, no bonus will be credited. If you opt for the No Bonus option, you will receive no bonus on your deposit, however, you will be required to wager your deposit amount 5x before any winnings from your £10 cash deposit can be withdrawn. This is necessary to comply with Anti Money Laundering regulations.

2. Wagering Requirements

All bonuses require a minimum wagering requirement to be completed before you are able to make a withdrawal. This will differ depending on the bonus offered - please see individual bonus terms and conditions for full details. By accepting a casino cash bonus, you agree with the casino cash bonus terms and conditions.

On all games, players are required to wager 30 times (30x) the deposit and casino cash bonus amount before you are able to request a withdrawal.

For example: If you deposit £10 and receive a casino cash bonus of £10, giving you a total amount of £20, you will need to wager £600 to meet your wagering requirements (£20x30).

Only 10% of bets placed on all versions of Blackjack, Roulette, and/or other table games shall be counted toward wagering requirements for any casino cash bonus.

3. Bonus Retrieval

Casino Cash may be retrieved 30 days from the date the Casino Cash is issued. We reserve the right to expire the bonus and any winnings associated with wagers from any Casino Cash at any time.

4. £10 Free Sign-up Bonus

Our £10 free sign-up bonus may be given to all new players upon successful registration. You do not need to make a deposit. Upon successful registration and validation of credit / debit card, a £10 Casino Cash will be automatically credited to your casino cash account balance.

On First Deposit, players will be upgraded to a REAL money account. Free account cash balance may be carried forward as Casino Cash.

Account balances reset as below:

Cash will be reset to 100% value of first Deposit up to £50.

Casino Cash will be reset to zero.

Only 10% of bets placed on all versions of Roulette, Jacks or Better and/or Deuces Wild and 5% of bets placed on all versions of Blackjack games shall be counted toward wagering requirements, unless stated otherwise in the specific terms and conditions.

Game Rules

By enjoying our games, you agree that you do not find them offensive, unfair or indecent.

Any stakes that you place are non-refundable, unless a system malfunction occurs, in which case, all stakes placed on the particular game being played at the time of the malfunction will be refunded. However, SpinsVilla and Cozy Games Management Limited have no obligation to repay players who abuse these occurrences, and therefore, an alternative may be deemed suitable depending on the individual circumstances.

Where there are instances of prizes being shared by more than one player, the prize or jackpot will be split equally among all the winners.

If a query arises as a result of a gaming session where there is a mismatch between your records and the data recorded by our servers, the latter will be considered correct.

In the event of any disagreement between yourself and SpinsVilla, the management's decision will be considered final.

If game is interrupted due to connection loss while free spins or bonus rounds, the game will resume remaining free spins or the pending bonus round on reopen.

If game is interrupted due to connection loss 'Balance' and 'Win' information can be viewed using reconcile report.

Any stakes that you place, are non-refundable, unless a system malfunction occurs, in which case, all stakes placed on the particular game being played at the time of the malfunction will be refunded. However, SpinsVilla and Cozy Games Management Limited have no obligation to re-pay players who abuse these occurrences, and therefore, an alternative may be deemed suitable depending on the individual circumstances.
Where there are instances of prizes being shared by more than one player, the prize or jackpot will be split equally among all the winners.
You agree to keep your SpinsVilla username and password safe and secure.
If a query arises as a result of a gaming session where there is a mis-match between your records and the data recorded by our servers, the latter will be considered correct.
In the event of any disagreement between yourself and SpinsVilla, the management's decision will be considered final.

No-deposit Sign-up Bonus Rules

Our £10 free sign-up casino Casino Cash is available to all new players. You do not need to make a deposit to be able to claim it.
The free £10 sign-up casino Casino Cash is intended for you to use as 'play money', so that you can take a good look around our site and try some of the different games before you commit to spending any real money.
Both funded and non-funded players will not be able to make a deposit if their account balance exceeds £100.
We reserve the right to remove free-money winnings from your account at any time, and without notice.
Once you make your first deposit, your account balance will be reset and capped at a maximum of £50.

Game RTP Details
GAME TYPE	RTP (%)
Slots	94-96
Casino	96-99
Scratch	93-94
Note:- RTP percentage may differ for each game.

General Rules

When playing at SpinsVilla, we want you to have the most enjoyable experience possible. So, to make sure there're no misunderstandings between us, we have a set of house rules. That way, you know what you're agreeing to, we're clear about what we're offering, and we'll hopefully both enjoy each other's company for a long time to come!

You agree to abide by the SpinsVilla rules and regulations set out on these pages.
You can only legally play here if you are 18 years of age or over, and are a resident of a country where participation is legal and not prohibited.
By enjoying our games, you agree that you do not find them offensive, unfair or indecent.
You are only allowed one account per person, per household, even if you use a shared internet connection with other residents. Sadly, this is necessary to prevent abuse of our free sign-up bonus.

1. Gambling Debts

Under the Online Gambling Regulation Act 2001, online gambling debts are enforceable in the Isle of Man.

2. Copyright / Trademarks

The trademarks, logos and service marks displayed on the Site are the properties of Cozy Games Management Ltd. Users are prohibited from using them for any purpose without prior written permission. All information and content, including without limitation, any software programs, banners, and advertising material available on or through the Site ("content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content available on or through the site for commercial or public purposes. Users may however download or print one copy of one or more pages contained in this Website provided it is not republished in whole or in part for commercial purposes.

3. No Warranties

All content on the Site is provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. Cozy Games Management Ltd. does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made through the Site by any party other than Cozy Games Management Ltd. Other than, as required under applicable consumer protection law, under no circumstance will Cozy Games Management Ltd. be liable for any loss or damage caused by a user's reliance on information obtained through the site. It is the responsibility of the user to evaluate the accuracy, completeness or utility of any opinion, advice or other content available through the site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice or other content.

4. Indemnification

You will indemnify and hold Cozy Games Management Ltd. harmless, including its parent or subsidiary companies, officers, directors, employees and agents from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, alleging or resulting from your use of the Website, the games, or any other content contained there or breach of any of the terms of use.

5. Interruption of Service

In case of system malfunction, we will refund all bets placed on the game. In which case, Cozy Games Management Ltd. will be under no obligation to pay players who take advantage of these occurrences and an alternative award may be determined on a case by case basis. In the event of any discrepancy in the game, between the data as recorded in our database and that recorded by the player, the data recorded by us will be considered valid.

6. Term and Amendments

We reserve the right to change these Terms and Conditions at any time and Players will be notified of changes to terms before they come into effect through email/Inbox communication on the website. Such changes shall be in effect immediately upon Player notification as well as publication on this Site.